UTS Outlook Issues

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Introduction

UTS response plan for general Microsoft AAD Broker Plugin issues. All Windows file and registry changes are at the user profile level, which will require the user to be logged into the session host environment.

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Requirements

• Configuration changes should be made under the logged-in user.

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Instructions

1. Connect to the user's computer to identify the remote desktop session and server they are connected to. Changes can be made either from the user's computer that is remoting in or directly on UTS-AZ-RDSH1 or UTS-AZ-RDSH2 via Screen Connect, after determining which of these two servers is hosting the user's active session.
   
   
2. Close all Office apps (Outlook, Teams, OneDrive, etc.).
   
   
3. Sign out of the remote desktop environment.
   
   
4. Sign in to the remote desktop environment.
   
   
5. In the Windows File Explorer, rename:

   %LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

   to

   %LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy_OLD

6. In the Windows Registry, navigate to:
   

   Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

   
   

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Troubleshooting

N/A

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Sources

• Source1
• Source2
• Source3

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KB Change/Issue Log

yyyy/mm/dd - Title

Issue

N/A

Solution

N/A

Sources

• N/A

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KB Meta

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